Sven of Nine?

Doing work now on a super-sekrit project, I came across a reference to an old Christian sect calling themselves the Swedenborgians.

You know what THAT had to lead to:

♫Yooooo will be assimilated, booo badeepdadoo,
Resistance is futile, we are Borg Borg Borg!♫

Yeah yeah, I'll finish the rest of them within the hour;)

Well, THAT went well:P

Our mortgage company changed its website a few months ago. Until then, we were able to download and print out our monthly statements to send in payments on a timely basis. Once the website changed, though, we wound up in Software Development Hell. Clicking the "e-statement" link brought up the registration page; that then produced a tickybox for me to confirm our desire to receive statements that way. Minutes later, an email would arrive, with a clicky-linky to "confirm" registration; that, in turn, pointed back to the OLD website, generated an email saying "yo!, you're already registered so login!", but then redirected to the NEW site with instructions on how to sign up for the electronic statements and so on and so on and so on.

Despite trying to get them to fix this problem through calls and emails, for two months running, we had to pay our mortgage using spit and scotch tape, with over-the-phone additional fees being "graciously" waived in order to get them there on time- first before the end of December (for tax purposes) and again in mid-February (for avoiding-late-charge purposes).  This month, I was determined to set things straight, and I took a cue from this story, about a Philly-area homeowner who sued his mortgage company, and won by default, when they failed to respond to a written request for a written response in the time required by federal law. Dude went as far as to issue a property execution on a nearby Wells Fargo branch when they continued to ignore him.

So it was, therefore, that I queried our lender today, enclosing our monthly check with no statement available:

When will electronic access to our mortgage account be restored so we can pay you on a monthly basis off a normal monthly statement?

The mailman came unusually early today before I could pop that into the mailstream, so I made a special trip to the post office to ensure that the payment, and my smartass letter, would get to Virginia Beach by the 15th before a late charge accrued. After that, and a workout (mine, not the loan), I went to their site to confirm a figure I needed for our 2010 tax returns, and just for shits and giggles, I clicked one more time on the "e-statements" link.

You know where this is going, right?  The bug had been fixed, and the statement magically generated, sometime late this afternoon. But will probably be flagged by their legal department now because I dared call bullshit on them.

Forget FML- I've moved on alphabetically to FMM.